Service and Scope
VPNTee provides subscriptions to international routes for cross-border access, with support for Windows / macOS / iOS / Android / Linux. Route details, subscription access, and client entry points are shown in the user panel. See the plans page for billing options.
Subscriptions provide network connectivity. They do not include memberships for third-party websites, apps, or content platforms, nor do they guarantee that specific content will always be accessible. Account eligibility, regional rules, and usage conditions for third-party services are determined by the relevant providers.
Accounts and Subscriptions
No email address is required to create an account; a username and password are enough. Users should keep their login credentials and subscription information secure and should not post passwords or subscription links on public pages. If information is exposed or unusual activity is detected, update the credentials and contact support through a ticket.
There is no limit on the number of devices that can be online at the same time. This applies to devices used by the account holder and does not authorize resale. Selling, renting, or transferring accounts or subscriptions is prohibited. Users may not share accounts or subscription links with others or provide the connection as a public proxy. Users are responsible for activity under their accounts.
Billing and Data Allowances
Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Check the plan, data allowance, and amount due before confirming your order.
Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Monthly subscriptions and data packages are billed differently. Choose based on your actual needs, and do not apply the data package rules to monthly subscriptions.
Alipay / WeChat Pay / USDT are supported. Check order and payment status in the user panel. If the payment result does not match your subscription status, keep your order receipt and submit a support ticket. Avoid paying again until the status is confirmed.
Acceptable Use and Account Termination
Users must follow the laws and regulations applicable to their location and activities. The service must not be used for illegal activity, infringement of others’ rights, distribution of malicious software, network attacks, unauthorized system access, or disruption of normal network operations.
For suspected violations of laws or regulations, resale or sharing of subscriptions, credential theft, or conduct that repeatedly harms service operations, VPNTee may suspend the relevant connection or account based on risk. If a serious violation is confirmed, VPNTee may terminate account access. If you believe this action was taken in error, submit an explanation and relevant evidence through a support ticket. Account actions do not limit any remedies available to users under applicable law.
Service Availability and Liability
Connection quality depends on local networks, carrier routing, device configuration, and third-party service policies. Maintenance, route changes, or external network issues may interrupt connections. VPNTee does not guarantee the same experience at all times, in all locations, or across all apps.
If a problem occurs, first follow the steps on the support page. Then describe the issue and steps already tried in a support ticket. Do not upload passwords or complete subscription details. VPNTee will investigate within its control. Interruptions, content changes, or account actions by third-party services are outside VPNTee’s control. Nothing in this section excludes liability that cannot legally be excluded.
Refunds and Changes to These Terms
You may request a full refund for any reason within 14 days of your first payment. Sign in to the user panel and submit a refund request through the support ticket portal, including the relevant order so the payment can be verified and the refund processed. You do not need to explain your experience with the service. Check the ticket for refund progress.
VPNTee may update these terms when the service or applicable rules change, and will show the update month on this page. Important changes to usage rights will be announced on the site or in the user panel. Updates will not retroactively reduce refund rights for orders already placed. For information about handling account data, see the Privacy Policy.